We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. Please note that returns will need to be sent to the following address provided  to you 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ronvool@hotmail.com/Gadelmisseu@gmail.com 

Return Policy

We offer a 10-day return window on most non-clothing items. You have 10 days from the date you receive your order to request a return.

If marked as Final Sale (No Returns or Exchanges)

The following items are final sale and non-refundable:

• All clothing & apparel (e.g., bras, shapewear, bodysuits)

• Eye masks

• Blankets

• Any item marked “Final Sale” at checkout or on the product page

Eligibility (Non-Clothing Items Only)

To qualify for a return:

• The item must be unused, unworn, with tags attached, and in the original packaging

• You must provide a receipt or proof of purchase

How to Start a Return

Email ronvool@hotmail.com/Gadelmisseu@gmail.com to request a return authorization.

If your return is approved, we’ll send a prepaid return label and instructions.

Unapproved returns (items sent back without prior authorization) will not be accepted.

You can contact us anytime with questions at Hello@thenamistudio.com.

Damages & Issues

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us right away so we can evaluate and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns for:

• Clothing & apparel (all clothing is final sale)

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

Exchanges

We do not offer exchanges on clothing/apparel.

For eligible non-clothing items, the fastest way to get what you want is to return the item and place a new order once your return is accepted.

European Union 14-Day Cooling-Off Period

If your order ships into the EU, you have the right to cancel or return eligible non-clothing items within 14 days for any reason. Items must be unused, with tags, and in the original packaging, and you must provide proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. If approved, a refund to your original payment method will be issued within 10 business days. Your bank or card issuer may take additional time to post the refund.

If it’s been more than 15 business days since your return was approved